10338 Customer Service & Operations Manager

Energy Recruiters | IL

Posted Date 4/15/2020

Energy Recruiters has partnered with a leading fuel supplier and distributor to support their search for a Customer Service & Operations Manager.  In this role you will be managing day to day operations of a dedicated customer operations team to ensure the long-term success and profitability of the customers. 



$60K to $85K plus annual bonus potential






Manage P&L and budget to create profitability and achieve annual financial goals

Develop and implement clear strategies for maximizing profitability and customer retention

Prepare business reviews for customers, including contract compliance, volume by product, etc.

Review monthly operational metrics like credit/rebill rates or fixed price compliance and take corrective action if necessary

Coordinate with various departments to ensure high level operational issues are resolved completely and in a timely manner

Provide back up support across all functions within the team to ensure business continuity

Identify tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivering satisfaction

Ensure consistency of approach across all ensuring that loads are confirmed with carriers and that orders are billed timely and accurately

Maximize productivity and minimize costs while maintaining a high standard of customer service to drive a culture of ongoing efficiency and excellence

Participate effectively in leading discussions and making key decisions pertaining to operational initiatives, operating model adjustments, and day-to-day business execution

Identify opportunities to reduce loss and increase profitability

Understand the sales pipeline and impact on the organization; whether new business or renewal opportunities, and the timing of each to ensure the support teams are aware and prepared to execute at the highest level of service.

Manage weekly and monthly building maintenance tasks



Bachelor’s degree or equivalent experience required.

Three (3) years minimum leadership required

3-4 years of business to business experience, preferably in a customer account management role 

Intermediate Microsoft Excel and Outlook skills required

Prior petroleum industry experience preferred

Strong financial acumen with the ability to read, understand and analyze a profit and loss statement



Danielle Baase at danielleb@er-inc.com or 252-507-0122


Professional Interests (choose at least one)
Distribution & Transportation | Sales
Geographic Regions (choose at least one)
No Preference/Open to All | Midwest

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